Launch Chat with new AI and enterprise features
Launch Chat with new AI and enterprise features
Team Size 104
Challenge
In 2017, Workspace was losing market share to faster-moving rivals.
$200M ARR
50K Teams
Solution
We helped retain Workspace customers by launching Chat, adding new enterprise features, and differentiating with AI.
Chat Launch
After 2 years of delays, the team launched Chat in their first 90 days with new features including AI automations and Channels.
Material 2 Upgrade
The team upgraded Chat's usability, accessibility, and visual design to increase user satisfaction.
Team Impact
Leadership improved the team's delivery velocity and employee satisfaction with new operating workflows and cultural rituals.
Google I/O Launch
The launch was featured at Google I/O and resulted in meaningful user growth and retention.
Chat in Gmail
We seamlessly integrated Chat's new features into Gmail to improve bundled communication.
Workspace AI & Inclusive features
The team shipped 4 new features and 2 frontier prototypes.
Smart Replies
90% model accuracy on day 1 with AI trained on billions of conversations over 10+ years.
Inclusive Reactions
Smart emoji recommendations and inclusive skin tones for different audiences.
AI Illustration
We prototyped with Google Brain's neural nets and text to image experiments.
Auto Translate
We tested GCP's auto translate functionality.
Focus Status
We muted notifications for deep work.
Calendar Status
We auto-updated Chat & Gmail status from calendar data.
